Frequently asked questions

Axiom AI is an embedded Shopify app for configuring and measuring storefront product recommendations. It syncs the merchant's Shopify product catalog, stores recommendation scene settings, and serves recommendation data to its theme app extension.

The current theme extension supports product-page, homepage, and cart recommendation blocks plus an optional Smart popup app embed. Axiom AI does not provide a checkout extension.

No. Axiom AI uses Shopify theme app blocks and an app embed. The embedded dashboard provides Theme Editor links for each supported placement. Merchants add, position, configure, preview, and save those placements in Shopify's Theme Editor.

The production app requests read_products so it can read and synchronize the merchant's product catalog. The app does not request permission to create, edit, or delete Shopify products.

From the Scenes screen, a merchant can enable or pause supported scenes, edit section titles, choose a recommendation algorithm, select a product source and cold-start fallback, and adjust display controls. The app also contains A/B variant controls for supported plans and scenes.

Storefront results depend on the available catalog, configured scene, page context, and collected storefront activity. New stores can use configured fallback sources while activity data is limited.

Axiom AI uses Shopify Billing. The Plans screen displays the current price, billing interval, trial terms, and subscription status before a merchant starts Shopify's approval flow. A merchant can select another available plan or cancel an active subscription from the app without reinstalling it or contacting support.

Shopify's subscription confirmation screen is the final source for the amount and billing interval being approved.

Confirm that the catalog has been synced, the matching scene is enabled, and the app block or embed is saved in the active theme. Also verify that eligible Shopify products are available to the Online Store sales channel. If the issue continues, contact support with the shop domain, placement, theme name, and the steps used to reproduce it.

Shopify notifies Axiom AI when the app is uninstalled. The app also handles Shopify's required customer-data and shop-redaction webhooks. Theme app extension placements can be removed or disabled in the Theme Editor, and store-related data that is no longer required is deleted or anonymized according to the privacy policy.